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Troubleshooting
The Ninth House Customer Support site provides a selection of self-service options for solving problems you may encounter while using Ninth House products.
Check Your System
If you are experiencing difficulty using the Ninth House Network, we recommend that you start by taking the Ninth House QuickCheck. The QuickCheck is a brief, step-by-step auto-diagnostic tool that can detect or install components your computer needs in order to use Ninth House products.
Go to the QuickCheck

Search the Knowledge Base
Search the Ninth House Knowledge Base for solutions to common problems.
Leave this field blank if you would like to see all articles in the Knowledge Base.

Request Support
If you are unable to resolve an issue via one of the above options, you may report the issue directly to Ninth House's Customer Support Team. Click here to request support now, or you may choose from the following options:
E-mail:  support@ninthhouse.com
Help
Desk:
 
1-800-969-9646, Monday through Friday, 7:00 A.M. ET to 5:00 P.M. PT
(International callers: +415-277-8280)
Web: http://support.ninthhouse.com

  © 2008, Ninth House, Inc.